FAQ

1. How does a whiteboard animation works?

Whiteboard explainer video or animation: hands movement drawing on normally a white background with basic black-and-white illustrations while an optional voiceover tells a story that explains the facts, a product, a service or a process in an easily understandable way. A concept that works for every topic, every industry and every target audience. Wish to know more? Please download our free booklet.

2. How does a standard 2D animation works?

Standard 2D explainer video or animation: 2D animation cartoons and cartoon like icons are used in wide range all over the screen, with a fast interesting pace while an optional voiceover tells a story that explains the facts, a product, a service or a process in an easily understandable way. 2D animation gives more clarity to the story or the statements throughout the screen. A concept that works for every topic, every industry and every target audience. Wish to know more? Please download our free booklet.

3. How does 3D animations work

3D animation require more skills and better understanding of 3D space, limitation and advantages. As these types of animation require a higher amount of sum, and not necessary the requirement for the sales and marketing but rather for a specific product, or service only, this type is rare to be requested. 3D animations nevertheless are great tools to be used and provided for life like experience, and for 3D modelling. Mainly Engineers, constructors are the ones looking for this type of service from us. Wish to know more? Please download our free booklet.

4. Do you do video recording?

The answer is yes we can; however, normally our expertise is lies within the animators. As they are seated in Europe mainly, it is not their duty to record the real video at a particular venue or scenario. Animator’s job starts when the video is edited or cut and the real animation work begins when the text, or movements are added to the video itself. In the event the client has its own video, from professional studio’s or already prerecorded or edited video are available our work is much easier. However, our highly skilled videographers are available for limited times only to record our own video files.

5. Where can I use an explainer video?

Want to present a technical procedure to an expert audience? Increase acceptance of a change process among your staff? Generate attention for your product? Explainer video as it names also suggests explains anything, to anyone, anywhere. New uses appear every day. Wish to know more? Please download our free booklet.

6. Why do I need an Explainer Video or any type of video animation?

Our world is getting faster, time is increasingly limited and processes are becoming more complicated. Everyone can spare two to three minutes – but hardly anyone has 30 minutes. There’s a need everywhere to convey knowledge in as little time as possible – be it instructions, staff training or advertising. Videomarketing.sg is for you. Every day. Around the world.

7. Why do explanatory videos work

People take in information using different senses at the same time: whether we enjoy the flavor of a meal is for example determined by the combination of taste and smell. Comprehension also works best when a message addresses several senses simultaneously. When watching an explainer video, we take in information through acoustic and visual stimuli at the same time. As our brain processes them in different areas, we retain the information more reliably, making understanding and remembering almost automatic. A perfect text-image concept is a sort of neurological superglue. Another success factor is the storytelling. People love stories: they create a personal dimension, activate and motivate viewers to watch closely. And that boosts the learning effect. So it’s no wonder that explainer videos are so successful. Want to know what are the factors that make an explainer video rock? Please download our free booklet.

8. Is an explainer video suitable for my topic

Definitely! An explainer video is suitable for any topic, any target audience and any cultural area. Our success proves us right: since entering the market we have implemented thousands of productions. Global players, SMBs, schools and universities, institutions and TV broadcasters – over 200 customers regularly use our explainer videos for internal and external communication. And thanks to their recommendations that number is growing every day.

9. How much does an explainer video animation cost?

Explainer video is all about connecting the target audience with the topic. We would be happy to work together to figure out what that means for you. If you use our contact form or inquiry form, we will be sure to contact you.

In general, we offer transparent fixed prices per clip for our customers, depending on the type of the video animation they require. Obviously, in certain cases the standard prices may differ, but in case you are asking for the standard packages, there are no hidden costs. In general our solutions are competitive pricewise but way better result wise than our competitors. We’ll be pleased to send you our current price list after your initial inquiry through our website. Write to us via our contact form, we’re happy to get back to you.

10. How much will a real video cost?

We have additional charges for our staff members to do video recordings on the spot depending on the requirements and the length, the hour of the recordings. This shall require more understanding on the project to answer properly, and require more thoughts than just saying it. But the after work prices shall not be differ from what you can find out easily. We’ll be happy to send you a personalized quote after your initial inquiry. You may wish to know more about explainer videos prior to make your inquiry. Please download our free booklet.

11. I don’t know much about video production. How do I decide what type of clip is right for me

You don’t have to. Simply tell us what you want your video to achieve with your target audience. We’ll show you how. Let our case studies inspire you before your first consultation with us: take a look at our free booklet, that is a great read for you to know more about your wants as well. You may wish to browse the web to see type of videos you like, or wish to suggest to us to consider using while providing your own explainer video.

12. What is animation and how is it different from a video?

Video is usually recorded using a camera, animation is designed and built using software, we happen to use an array of Adobe products for this animation process. Animation also allows you a lot more flexibility than video, and you do not need actors to fill the role in. As an example if you want to create an animation about talking bears it’s far easier to create talking bears using animation than to track down talking bears to film using traditional video. In other words, animation allows you more creativity. Wish to know more? Please download our free booklet.

13. Do we need to meet face-to-face or can we work remotely with you on a process?

Since we are an organization registered in Singapore, you are most welcome to see us at our office; however, we are very comfortable working remotely with customers on projects as we are providing our services worldwide from Europe. Between FTP uploads, emails, Skype and phone/web conferences, etc…you may feel like we’re working right next to you anyway.

14. How long should my video be?

This depends on a number of variable but most of our videos tend to be less than 2 minutes. The biggest reason is the longer your video gets, the less engaged your audience is. When it comes to online video, brevity is key. If you REALLY have a lot to say it is usually a better plan to produce multiple videos and let your audience choose the shorter bits of content they are most interested in.

15. How much does it cost to create an animated marketing video or tutorial?

Similar to building a website – all animation projects are custom and so without knowing the variables for your particular project (i.e. length of animation, character animated versus graphic animation, etc.) it’s very difficult to set a specific dollar amount. Generally speaking, most animated videos that are around one minute in length fall somewhere in the range of S$5,000 – S$7,000 depending on the variables mentioned. However, we are offering our basic packages for substantially less whereas some full character animation videos we may offer for substantially more. Please request our price list under the inquiry menu.

16. My project requires multiple animated videos, do you offer a discount?

Many of the assets created in the first animation can be applied to other videos in the series saving time and reducing the overall cost of the project. Contact us for more information about the cost of your project.

17. What are your payment terms?

We require a 30 percent deposit for your project to get started and the remaining 70 percent is due upon project completion.

What’s the turnaround time for an animated video or tutorial?

When we quote you we will give you a date range for completion, final project turnaround is decided on the date we receive your initial deposit. The deposit secures your spot in the production schedule. Depending upon production load and timely feedback from our customers, we typically finish production of most single video projects in 1-2 weeks. Normally we are capable to deliver your required video within 5 days after payment, and in case everything is provided.

18. Where is your office? Where can I meet you?

Our office is at 10 Ubi Crescent, #06-89 Ubi Techpark Lobby E, Singapore 408564. Our Call Center’s telephone number to schedule a meeting is +65 3158 2932.

19. How shall I order?

In case you already know what you wish to order, please request our order form, by sending us an inquiry. Please fill in the order form, once you have identified your needs and ready to fill in the order form, you shall send us the order form to finalize your order. Please remember that upon we receive such form the final price will be assigned to the project and send back to you as a formal offer. In the event you can accept such offer, we will require you to sign and return the offer form, and also to send us the down payment.

Please do not forget to provide the following along with your orders:
- company logo
- additional files, pictures or moving pictures
- youtube video links to similar videos you wish to see with explanation what do you like about these linked videos.
- Full Script in case of voice over
- your company website address

20. What type of formats are you providing the video that I am requesting in?

In the case that you did not require a specified size for your requested video, we are to provide it in FULL HD format. The video itself will be provided to you in youtube ready formats handed over on a USB pen drive or CD the file formats are to be wmv, mov or mp4.